Help Centre
Service Providers
Learn about the trusted partners who deliver your airport services.
Who are the service providers?
Our airport services are delivered by a network of vetted, professional airport assistance companies and directly by airport authorities. All suppliers are contracted partners with proven track records in the travel industry.
How are service providers vetted?
Every supplier undergoes a rigorous onboarding process including reference checks, licensing verification, insurance review, and operational assessments. We continuously monitor supplier performance through customer feedback.
What happens if a supplier lets me down?
Customer satisfaction is our priority. If a supplier fails to deliver the service as booked, please contact us immediately at support@airportfaster.com. We will investigate and arrange compensation or a full refund as appropriate.
Are suppliers available at all times?
Service availability varies by airport and supplier. Availability is shown at the time of booking. For 24/7 airports, services are typically available around the clock; smaller airports may have restricted hours.
Still need help?
Our support team is available 24/7 to assist with any questions.